We’ve road-tested Nextiva to see exactly what it’s made of, and analyzed its costs, features, and usability in this review.
Nextiva is a solid VoIP solution, performing admirably in our in-depth research. The omni-channel platform is aimed at supporting teams that need to reach their customers on a wide range of mediums, from SMS to social media. The platform excels notably when it comes to third-party integrations, with a huge library of software and hardware options that are compatible.
The downside, however, is the price. Given that the starting price is already higher than the industry standard of $15 per month and the majority of features are relegated to the more expensive plans, Nextiva will definitely cost more than your average VoIP solution. On top of that, it lacks training features aimed at larger businesses, so you may have trouble scaling with the platform.
Still, Nextiva represents a stellar choice when it comes to call features, customer support options, and integrations, so it really depends on what you can live without. In this review, you’ll learn about all the features and pricing of Nextiva, so you can decide for yourself. Also, check out our free VoIP comparison tool to get matched with a VoIP provider that will cater most closely to your business’s specific needs.
Nextiva At a Glance
If you don’t have enough time on your hands to read a full Nextiva review, check out the fact file we’ve put together just below – it details Nextiva’s key features and which assessment areas they correspond to. But first, here’s a quick summary of how the business phone system operates.
- Pricing – The starting price of $20 per month is already high, but the Core plan unlocks the majority of valuable features, and that costs $30 per month, so it’s definitely a bit expensive.
- Call management – Nextiva is great on this front, offering tools like ring groups, call flip, and voice transcription in all plans.
- Integrations – Nextiva provides basics like Outlook and Gmail for free, but CRM and helpdesk integrations like HubSpot and Salesforce cost extra.
- Communication channels – One of Nextiva’s biggest perks, the platform allows users to communicate via SMS, video conferencing, and team messaging on all paid plans.
- Security – Nextiva is a very secure VoIP solution, with features like multi-factor authentication, password rules, and admin permissions built in.
- Support – Nextiva’s support team is quite available, with 24/7 coverage on phone, chat, and email, but onboarding support does cost extra.
- Training – Nextiva offers no call monitoring or call whisper features on any paid plans, and the call recording and analytics cost extra on the Core plan.
Nextiva Pricing and Plans Explained
Nextiva offers four different pricing plans, although only the three most expensive options offer a VoIP solution for your business. Here is how these plans compare to each other on price:
- Digital – $20 per user, per month
- Core – $30 per user, per month
- Engage – $40 per user, per month
- Power Suite – $60 per user, per month
Considering the VoIP solution is only available in the Core, Engage, and Power Suite plans, it’s worth noting that Nextiva is quite expensive compared to the rest of the VoIP industry. The starting price for Google Voice, one of the top VoIP solutions in our research, costs only $10 per user, per month, while other solutions like Dialpad only cost $15 per user, per month.
Check out a more in-depth look at how these pricing plans from Nextiva actually match up on everything from price to features.
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Plan
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Price
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Users
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SMS/chat
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Call recording
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Analytics
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24/7 support
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Inclusive inbound calling
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Inclusive outbound calling
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Chatbot
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Unlimited |
Unlimited |
Unlimited |
Unlimited |
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| 3 reports | 5 reports | 10 reports | Unlimited | |||||||
| Phone, chat + email | Phone, chat + email | Phone, email + chat | Phone, chat + email | |||||||
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Nextiva Enterprise plans
Alongside this, Nextiva also offers three plans geared towards larger businesses. Here’s a little bit more information on what you get on the three enterprise-scale Nextiva plans:
- Enterprise Essential ($129 per user, per month): This plan has a lot of inbound communication features, plus list and campaign management, process automation, dynamic scripting, and more.
- Enterprise Professional ($159 per user, per month): This plan includes everything on the Essentials plan plus secure payment agent assist (PCI), remote telephony edge server connect, single screen recording, and more.
- Enterprise Premium ($199 per user, per month): On this plan, you can carry out workforce management, view advanced customer experience (CX) analytics, use optimized workflows for interaction deflection, and conduct multi-screen recording.
Nextiva Review: Key Features
In this section, we’ll delve into Nextiva’s key features and see how useful it actually is as a VoIP product for businesses. Before that, here’s a quick summary of the most essential Nextiva features:
- Unlimited domestic calls to the US, Canada, and Puerto Rico
- Localized and toll-free numbers can be set up
- Mobile app available on the iPhone App Store and Google Play Store
- First and third-party hardware (desktop phones) available
- Video conferencing is available on Professional and Enterprise plans
Below, we’ll delve into some of these specific features in more detail.
Call management
Nextiva is one of the more robust VoIP solutions when it comes to actual call features, providing a huge selection of options in all paid plans, including voicemail transcription, ring groups, call forwarding, and call flip. Even better, the more expensive plans add to this, including localized toll-free numbers and a call queue.
More importantly, these call management features are easy to use, which you can see from the screenshot of the contact database below. The interface is simple and color-coordinated, so it’s easy to scan without getting bogged down by a lot of text.
The Nextiva contacts board makes it easy to track your clients along with their information. Source: Nextiva demo
Communication channels
Nextiva is branded as an omnichannel tool for customer support teams as well as a VoIP solution, which makes it a hugely helpful solution when it comes to communication channels. You can reach out to customers and team members alike via voice, messaging, and SMS.
More notably, Nextiva can also integrate with social media platforms like Facebook and Instagram, so you can reach your customers on those systems as well. It does increase the price, particularly if you’re just looking for a VoIP solution, so make sure you actually need this before you commit.
Nextiva offers omnichannel tools for communication that can help you reach clients on virtually any platform. Source: Nextiva demo
Integrations
Third-party integrations can make a VoIP platform far more functional, allowing it to connect with email systems, calendars, CRM software, helpdesk software, and more. This speeds up the setup process and cuts back on double work, and Nextiva provides a lot of excellent tools. The Nextiva app library features 20 different integrations that are compatible with the platform, including Microsoft Outlook, Google Workspace, Salesforce, Zoho, HubSpot, and Zendesk.
On top of that, Nextiva is compatible with a wide range of hardware solutions and VoIP phones, so you can connect it with your existing system. Nextiva integrates with deskphone brands Cisco, Panasonic, Poly, Vtech, and Yealink, as well as its own branded deskphones.
Nextiva provides a huge library of third-party integrations to make the platform an all-in-one hub for communication. Source: Nextiva
How Does Nextiva Compare to Other Providers?
Nextiva is a solid choice for many businesses, particularly those in the customer service industry that need to reach customers on different platforms. Still, the price is a bit daunting, and the lack of training features can be a deal breaker for some businesses, so what other options are out there?
RingCentral was our top pick for medium-sized businesses, with a massive selection of call management features, communication channels, and third-party integrations to seriously improve your business communication needs. For small businesses, Zoom Phone was our best choice, offering a low-cost solution at only $10 per user, per month without skimping on necessary call management features like voicemail screening and call queue.
Below, we’ve outlined some of the other VoIP solutions that were included in our in-depth research, so you can see what kind of options are available on the market in 2025.
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Starting price
The typical lowest starting price. The lowest price available for your business will depend on your needs.
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Our Rating
Relative score out of 5
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Best For
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Core Benefit
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Pros
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Cons
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Best Nextiva Alternative Overall
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Nextiva |
RingCentral |
8×8 |
Zoom Phone |
Vonage |
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4.1
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4.7
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4.6
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4.6
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4.3
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Professional services, due to its excellent customer support options, collaboration features, and relative value for money. |
Wide range of third-party integrations to make the setup process nice and easy. |
Excellent security features, which make it a dream for handling sensitive customer data. |
Value for money is exceptional. |
Customer service industries, due to impressive training features. |
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Customer support options are hard to beat, with 24/7 phone, email, and chat support available across all plans, as well as onboarding support. |
Large variety of Helpdesk and CRM integrations, which make it easy to streamline your everyday communications. |
Highly scalable, due to its extensive list of outgoing call features. |
Affordable pricing tiers make it a great solution for businesses on a budget. |
Staff improve on the job, due to top training and management tools. |
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Lots of excellent features, especially in the advanced plans which offer call recording and voicemail to text. |
Highly scalable, owing to the variety of external connections and rich feature set. |
Excellent customer support, alongside great integrations, features, and security. |
Easy-to-use interface and affordability make it a great solution for time-poor small businesses. |
Highly impressive functionality, which can grow with your team. |
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Some users state that the initial set up can be pretty time consuming. |
Inclusive minutes are limited, and the customer score is pretty low. |
Unimpressive customer score, possibly owing to its expensive higher tiers. |
Weak security, coupled with mid-tier customer support, mean it can’t be rated higher. |
No built-in multi-factor authentication, which isn’t great for security, and customer reviews say the support team isn’t great |
We take our hands-on testing and impartial analysis seriously, so you can have complete confidence that we’re giving you the clearest, most useful recommendations.
After conducting an initial exploration to identify the most relevant, popular, and established business phone platforms on the market, we selected 10 top VoIP systems and took a deeper dive into their plans to find out more about the features and functionality on offer.
Based on years of market research, product testing, and user needs analysis, we’ve established a VoIP system research methodology that scores each product in eight core categories of investigation, which are broken down into 44 further subcategories. With this framework, we cover everything from internal communication tools and security options to niche training features, and it ensures we can accurately assess each product’s value for its price and suitability for different types of businesses.
Our main research categories for VoIP phone systems are:
- Call management features – The presence and quality of call handling features including basic features such as call forwarding, and voicemail, as well as more advanced features like auto-attendant, and interactive voice response (IVR).
- Communication channels – Features designed to support communication other than calling, including integrations with websites and social media platforms.
- Training features – The presence and quality of features designed to support onboarding and training, like call barge, call whisper, and performance dashboards.
- Customer support – The assistance and resources provided by the VoIP service provider to customers, including online resources, knowledge bases, and access to customer support representatives and AI chatbots.
- Security options – The measures and features implemented by the VoIP service to ensure the confidentiality, integrity, and protection of voice communications and data.
- Pricing factors – The pricing structure associated with the VoIP service, including factors such as monthly subscription fees, domestic and international call rates, setup fees, hardware costs, and extra costs like add-on features or services.
When it comes to calculating a product’s final score, not all testing areas are weighted evenly, as we know some aspects matter more to our readers than others, which are merely “nice to have.” After hundreds of hours, our process is complete, and the results should ensure you can find the best solution for your needs.