Top 10 Best VoIP Providers & Services For Business 2023

Researchers at the University of Southern Indiana say businesses can cut communication costs by more than 55% using a VoIP provider system instead of a landline. Additionally, landlines require bulky on-site equipment and frequent maintenance, limiting agents to the local office, unlike VoIP systems.

Cloud-based VoIP systems eliminate the need for local hardware, allowing users to make calls over the Internet. These networks are easy to configure, provide excellent call quality and have a wide range of communication capabilities. Each company offering this service has pricing plans, features and calling zones.

We’ve ranked the top 10 VoIP providers in 2023 to help you make a more informed decision and determine which company best suits your needs.

Our Top 10 Best VoIP Providers & Services:

• RingCentral MVP – Best Overall VoIP Provider
• Vonage – Best reliability with 99.99% uptime
• Phone zoom. Best for unlimited domestic calls outside the U.S.
• GoTo Connect. the best all-in-one solution
• Dialpad. Best for small businesses looking for A.I. support
• Grasshopper. Best for unlimited extensions
• Ooma Office – Best for large call queues
• Phone with web.com. Best for low calls
• Vox Direct. Best for SMS Marketing
• Comcast Business – Best for creating custom call groups for sequential dialling

Our Methodology: How We Reviewed the Best VoIP Providers & Services

We use the same comparison factors to provide fair ratings for each of the 10 VoIP providers listed in this review. However, depending on your business needs, some features will be more important to you than others. To evaluate and rank the best VoIP services for enterprises, we consider the following essential features of the Voice over Internet Protocol system:

• Characteristics
• Collaboration tools
• Ways of communication
• Queue and routing control
• Analysis and monitoring tools.
• Unlimited and international call coverage.
• Supported integrations
• Prices:
• Easy to use

Our 10 Best VoIP Companies & Services

1.RingCentral

H.D. video meetings host up to 200 participants and are supported by AI-powered tools. These include automatically generated information, background noise reduction, live transcription and collaborative artboards.

According to Swanson Senior Director of Customer Service Emma Grotluschen, the RingCentral Contact Center enables your entire team to “improve” [their] customer service performance. He adds, “Report” ng capabilities help us continuously monitor and improve our performance, and with automatic call recording, our managers have tripled the number of calls they can review.

Why w” chose RingCentral MVP? RingCentral MVP offers VoIP plans with a complete, shared UCaaS platform suitable for businesses large and small. All plans also allow unlimited calling within the U.S. and Canada.

Our experience. we loved how we were able to set it up in minutes. The RingCentral app was also easy to use and allowed our team members to interact instantly through a variety of mediums.

PROS

• File management features
• International VoIP numbers

CONS

• The Essentials plan has a maximum of 20 users
• There are no unlimited international calling options

2. Vonage

Vonage is a UCaaS platform that offers VoIP and SMS, live chat and video features.; These three features are becoming increasingly popular among younger audiences. Its enterprise communications platform has basic phone functionality and collaboration tools.

Vonage’Vonage’sp, browser, and mobile apps come with standard calling features, including automatic attendant routing and call management tools such as hold, transfer, and call park. Multichannel business queues and inboxes are also available as add-ons.

This serviceservice’sessaging allows individuals and groups to communicate easily. Video calls come with collaboration features like whiteboards with up to 20 participants, team chat, waiting rooms, and integration with calendar apps for scheduling.

Headphones.com Strategic Partnerships Manager Kevin Peña says: “Since “oving to Vonage Business Communications, we have team members who work at home stations, office stations, or both, and they can access our VBC accounts seamlessly wherever they are. They can make or receive calls from a mobile phone as easily as a desk phone with a simple, easy-to-use interface that keeps calls, voicemails, and messages all in one place.”

Why w” chose Vonage. Vonage Business Communications offers simple, easy-to-use VoIP features. Every plan includes Vonage Meetings with voice, video, and messaging collaboration.

Our experience. we loved Vonage’Vonage’scollaboration whiteboards and team messaging. Its click-to-call desktop feature was especially handy for spontaneous communication.

PROS

• Auto-service functionality
• There is no user limit on lower-tier plans
• You can exchange live calls between devices

CONS

• No analysis
• Charge extra for features included in competing plans

3. Zoom Phone

Zoom Phone is Zoom’s Zoom’shone system, not to be confused with its Meetings video conferencing app or Zoom One collaboration platform. Zoom Phone includes team chat and bundles with Zoom One to make collaboration more accessible and intuitive for remote workers. The Zoom app, available for desktops, browsers and mobile devices, combines all of the companycompany’snto one seamless interface, but it also only works with the Zoom Phone.

This phone system is perfect for businesses that want an advanced phone solution without other means of communication. All three pricing plans have the same features, differing in terms of the limited calling area and call pricing structure: a pay-per-minute plan based on the U.S. and Canada, an unlimited calling plan between the U.S. and Canada, and unlimited national calling plans within the U—more than 40 different countries. Unlimited plans and add-ons allow you to make unlimited calls to 19 other countries. Local and toll-free direct dial-in (DID) numbers are available in several countries around the world.

The Zoom Phone system provides access to an extensive library of advanced call centre features. These include unlimited queues, call groups (a group of phone extensions that share incoming calls), call distribution, voicemail transcription, call recording, routing through IVR, and device switching. While Zoom Phone doesn’tdoesn’te analytics, it does offer call centre monitoring with surveillance, intrusion, and supervisor monitoring. Chat and video functionality are standard but can be expanded to include Zoom One as a synchronous UCS platform.

Why did we choose Zoom Phone? Zoom Phone has a wide range of advanced call centre features with unique unlimited global and domestic calling options.

Our experience. We like that Zoom Phone offers affordable pricing plans and unlimited queues, but we wish it had queue analytics for more visibility.

PROS

• Add-ons for unlimited calls in 19 countries
• Infinite call queues

CONS

• Advanced chat collaboration requires a Zoom One subscription
• No analysis

4.GoTo

GoTo Connect is a unified communications platform and business phone system that uses VoIP calling, SMS, internal team chat, and collaborative video. It offers virtual phone numbers worldwide, and all plans support unlimited calls to more than 50 countries. This service lets you answer and make softphone calls from the GoTo Connect app on any device. You can also exchange live calls and customize call routing with a drag-and-drop dial plan editor to associate users, voicemails, and announcements.

In addition, you can create call groups with specific routing sequences that can be organized into unlimited call queues. The highest-level Premium plan includes live queue analytics, a control panel with monitoring tools, and agent performance reporting.

GoTo Connect H.D. video conferencing supports up to 250 participants via screen sharing and chat. It allows you to create and schedule video conferences within the system and link them to calendar applications. Want to start an unlimited one-on-one or team chat? You can do that too, along with file sharing, one-click buttons to join a call or video conference, and emoticons.

Why we chose GoTo Connect: GoTo Connect has one of the largest unlimited VoIP calling areas on the market, covering more than 50 countries.

Our experience. We appreciate that GoTo Connect includes unlimited queues and controller monitoring tools for greater visibility. We also like that the system can link scheduled appointments with many popular calendar apps, including Microsoft Outlook, Google Calendar, and Apple iCloud Calendar.

PROS

• Unlimited calling space
• Orders of rings
• Unlimited call queues

CONS

• The basic plan limits video conferencing to four participants
• Plans are more expensive than some competitors.

5. Dialpad

Dialpad is an AI-enhanced UCaaS platform that offers VoIP phone, SMS, collaborative team chat, and video conferencing. Video conferencing is limited to 10 users, making this provider a great option for small teams.

The phone system supports unlimited calls within the U.S. and Canada and international cloud numbers in over 70 countries. It includes routing and queuing features such as auto attendants, personalized call distribution, unlimited queues, and call groups.

DialpadDialpad’st strength is its A.I. support. All calls have a real-time transcript with automatically generated call summaries that track key themes, sentiment scores, highlights and action items. Agents receive real-time A.I. training, while supervisors can access live queue reports.

Dialpad meetings are limited to 10 users but have collaborative tools like chat, waiting rooms, and whiteboards. You can use the system to schedule meetings in built-in apps like Google or Microsoft 365 and invite any user to join without having to download the app. Keyboard chat allowseasy access to  file sharing and storage with a search function.

Why did we choose Dialpad? Dialpad has a number of AI-enabled features, including agent training and automatically generated call summaries.

Our experience. We love that DialpadDialpad’s conferencing is loaded with collaboration features like transcription and whiteboarding. We also believe that automatically generated call summaries help streamline the post-call process by making reviewing what was discussed during the call easy.

PROS

• File management features
• Affordable plans

CONS

• Limited video conference participants
• Small unlimited call space

6. Grasshopper

Grasshopper is a VoIP phone system that offers voice calls and SMS. The phone system itself, accessible through a mobile and desktop app, is easy to use.

These service plans support unlimited calling in the U.S. and Canada, and each includes a pre-set phone number limit that you can split between as many agents as needed. GrasshoGrasshopper’s payment structure works well for businesses that want to share multiple phone numbers through multiple extensions. However, all of your available DID numbers have U.S. area codes.

In the Grasshopper app, agents can make calls and send SMS anywhere in the world. They can also access their voicemail by transcribing, displaying, or forwarding calls. Each agent can create a personal greeting that can be configured using the Grasshopper phone number extension to create an auto attendant routing system. These programs support anywhere from three to an unlimited number of extensions.

With this service, you can send text messages worldwide and set up your phone system to send automatic replies to first-time callers, busy signal recipients, and more.

Why did we choose Grasshopper? Grasshopper is best suited for those who don’t ndon’tultiple channels, collaboration, routing, or queuing. Their pricing plans also work well for businesses whose agents need to share phone numbers.

Our experience. We found the Grasshopper app easy to use and appreciated the text messaging capabilities. Although setting up the IVR was confusing, the responsive and knowledgeable customer service team helped us finish it in less than 30 minutes.

PROS

• Voice mail
• Shared phone numbers
• Automated attendant routing systems

CONS

• It lacks video and chat features.
• There are no international phone numbers

7. Ooma Office

Ooma Office is a VoIP phone system and UCaaS platform with all major communication channels: voice, SMS, team chat and video. The phone system supports unlimited calls in the U.S. and Canada, with per-minute rates anywhere in the world. Ooma also provides local and toll-free U.S. area code numbers.

The Ooma Office app on desktop and mobile devices gives agents access to team messaging, voicemail, call logs, SMS, video, and basic call controls. It also allows you to participate in three-way conference calls and transfer, transfer, park, and divert calls between devices.

Supervisors can create unlimited call queues, call groups, automatic call recording, and self-service auto attendant routes. Administrators can view live and historical call analytics to gain insight into contact centre activity and performance. Agents can share a single inbox when sending SMS messages, dividing responsibility for incoming text messages.

Ooma allows for individual and team channel messaging, and its video conferencing supports screen sharing but lacks collaboration features.

Why did we choose the Ooma Office? It offers a full suite of phone system features, such as routing and queuing. It’s a choice for teams that need a standard UCaaS capabilities platform.

Our experience. From a controller perspective, we appreciate Ooma’s Ooma’s analytics and queue monitoring. We also like that agents can share voicemail boxes and that team chat is included in all Ooma plans.

PROS

• Routing and Queuing Functions
• Advanced monitoring analysis
• Team chat is included in all plans.

CONS

• No international numbers
• Very few chat and video features.

8. Phone

Phone by Web.com (provided by Phone.com) is a cloud phone system with VoIP calling, SMS text messaging, and video conferencing. It is an affordable platform that offers bundled minutes and unlimited calling options.

The Basic Phone by Web.com plan offers 500 minutes of talk and 1,000 text messages combined, while higher-tier plans support unlimited talk and text in the U.S. and Canada. These more advanced plans also provide useful routing features such as IVR menus, call queues, voicemail transcription, and automatic voicemail-to-email forwarding.

Video conferencing supports up to 100 participants with no time limit. It has dynamic collaboration features such as document sharing, screen sharing, virtual backgrounds, whiteboards and breakout rooms.

All three Phone by Web.com channels are included in every plan, but the best collaboration features, like call recording and breakout rooms, are only available in the Pro plan.

Why did we choose Phone by Web.com? Phone by Web.com offers a cost-effective shared minutes plan for teams with low call volumes and access to video conferencing.

Our experience. We appreciate that Phone by Web.com integrates video conferencing capabilities into all its plans without time limits. We also like that it supports international calling with virtual phone numbers available worldwide.

PROS

• Unlimited video length
• Call queue functions
• Whiteboard collaboration tools for video conferencing

CONS

• No team chat
• Video conferences have a small number of participants

9.VoxDirect

VoxDirect is a VoIP phone system that specializes in voice and SMS marketing. While it does not include collaboration channels like video or team chat, it does offer text templates and settings to enable push campaigns, notifications, and other mass email use cases.

All VoxDirect plans include one phone number for a toll-free, dedicated, or local VoIP number in the U.S. Subscriptions support unlimited calls within the U.S. and Canada and the ability to make international VoIP calls. Each plan has a predefined number of extensions and virtual receivers, allowing you to share numbers among several users and create a self-service customer routing system. During a live call, agents can record with one click and quickly transfer it. Vox’s uVox’sashboard allows you to manage multiple numbers simultaneously, customize the IVR, set up call recording, and access voicemail with transcription.

The Text panel organizes all text-related tools and functions. It allows you to view your subscribers’ contact information and organize them into groups for various marketing or customer service purposes. You can also create and schedule text messages using text templates (for events, promotions, news, engagement, and notifications) to create drip campaigns and communicate with thousands of customers at once. When a customer responds to a bulk or automated text message, the agent receives the response and can move on to a one-on-one text conversation.

WhyWeose VoxDirect, V:xDirect Bulk Text Messaging offers unique SMS marketing options such as sales and advertising templates, autoresponders, and scheduled text messages.

Our experience. We found it easy to schedule text messages using VoxDireVoxDirect’sive library of SMS templates, which cover usage categories such as greetings, promotions, notifications, and standard autoresponders.

PROS

• Text templates for marketing.
• Easily managed contact lists
• Free and personalized numbers

CONS

• Limited call analysis
• No chat or video

10. Comcast Business

Comcast Business Voice offers a VoIP phone system that you can use on any device (mobile or desktop). It has local numbers worldwide and the option to port existing numbers.

Your Business app does not support text messaging, team chat, or embedded video. However, Comcast’s interface has useful call monitoring and routing tools, such as call ID and history, call hold and transfer, call forwarding, parking, retrieval, and waiting.

With this service, you can create groups with specific call orders so that users are dialled in sequence until someone answers. You can also set business hours and forwarding rules, where each agent has a virtual voicemail inbox with a personalized greeting, transcription and one-click callback.

Why we chose Comcast Business: Comcast Business lets you purchase SIP and PRI trunks to add phone lines or fully migrate to an on-premise VoIP system. Additionally, if your business is looking to transition from an old PBX system that connects your phone system to users via landline cables, Comcast can facilitate this transition.

Our experience. Comcast Business made the transition from a basic landline phone system easy because it didn’t need us to learn a new interface or use new tools.

PROS

• Variety of call controls.
• Ring orders for groups

CONS

• No chat, SMS, video or analytics
• No built-in IVR functionality

How to Compare the Best VoIP Providers & Services

To differentiate between the best VoIP providers, consider several factors such as your budget, collaboration needs, most used channels, call and message volumes, controller and call centre monitoring needs, and which destinations you call the most.

Then, evaluate and compare potential VoIP service providers based on their features and price. VoIP’s important features are call distribution, auto attendant menus, caller ID, video conferencing, SMS text messaging, and file sharing.

The following table outlines the vital features and methods you can use to help you identify which provider best meets your business needs.

What Is VoIP?

Voice over Internet Protocol (VoIP) is a telephone service that transmits audio data over an Internet connection rather than sending a signal over a traditional landline. VoIP is a more portable option because users can access their phone’s features anywhere with an Internet connection. These systems are typically used for:

• Management of incoming and outgoing telephone calls in the call centre.
• Participate in calls and video conferences.
• Conducting distance learning courses.
• Provide telehealth services
• Call colleagues, friends or family who live in different countries.

How Does VoIP Services  Work?

VoIP works by converting the speakers into data packets and then sending them over the Internet to recipients anywhere in the world. A business signs up with a VoIP provider; its agents have access to a desktop or browser application that connects to the Internet. When the agent speaks on the Internet, the app transmits the voice data to the provider, usually located in the U.S. From there, the system sends the voice through an international chain of networks and servers until it reaches the recipient.

If an agent dials a VoIP number, the call is transferred entirely over the Internet. However, if they dial a mobile phone, the VoIP data is converted to 4G or 5G mobile data before reaching the endpoint. When the dialled number is a landline, this data is converted to a Public Switched Telephone Network (PSTN) audio signal.

What Is Business VoIP and How Can It Help Your Business?

Business VoIP solutions use the same audio transmission process as regular VoIP, which involves sending data packets over the Internet. However, they are designed to meet your business needs.

Many businesses prefer VoIP phone systems over traditional local PBX systems because they have more advantages, such as:

• Quick setup
• No hardware maintenance
• Scale
• More communication channels
• Create a global trading presence
• Internal collaboration options
• Better customer service
• Improving call quality
• Agent mobility
• Maintain a unified business identity with a remote workforce

Another reason VoIP is so attractive is that it allows agents to collaborate more effectively, use workflow tools and A.I. support, and communicate with customers across multiple channels, all from a single app on any device they have internet or mobile access. Service.

How to Internet Best Business VoIP Services

Before choosing a VoIP provider, compare how well each meets your business needs. These steps will help you make a detailed comparison and identify the system best suits your needs.

1. Consider your business needs. Determine your budget, desired features, preferred communication channels, the degree of cooperation required from agents, and the geographic areas you frequent.
2. Compare the features of collaboration and multichannel. See what connection methods each provider on our list offers. Look out for their pricing plans, video conferencing and team chat collaboration features, and additional agent support tools like live call transcription or voice training.
3. Rate unlimited calling areas. Review your call logs and volume to determine which destinations your agents call most often. If you make frequent international calls, contact providers with low global rates or unlimited calling areas to multiple countries.
4. Determine the geographic presence you want. Consider where your customers are located and decide if you want to expand your reach in those areas. Look for a service provider that offers virtual DID numbers in the regions where you want to establish a local presence.
5. Compare routing and queuing capabilities. Estimate the size of your call centre, including the number of agents, supervisors and departments you have. Determine if you must route incoming calls to multiple departments: sales, marketing, billing, customer service, etc. Then, compare each prprovider’service and queuing offerings, such as call groups, auto attendant menus, skill-based routing, and live queues, and analyze them for managers.

Essential Features of VoIP Services You Must Know

Communication Channels

Most VoIP companies focus on Internet-based voice calls, while UCaaS platforms offer up to four virtual communication channels—phone, SMS, video conferencing, and team chat—as a single product. Phone refers to VoIP calls, SMS allows you to send and receive text messages, video conferencing will enable agents to participate in video conferences with customers, and team chat allows them to send individual and web chat messages.

Call Routing

Sometimes called automatic call distribution (ACD), routing occurs when you configure your phone system to route incoming calls to specific users according to preset routing rules. For example, self-service IVR menus allow customers to be directed to the correct user/department by selecting the option that best suits their needs. Skills-baConversely, skills-based(SBR), conversustomers based on the required skills on a call, matching them to an agent with the most appropriate skill set.

Call Queueing

When incoming phone calls reach a busy agent, call queuing places the customer in a queue based on call receipt. Agents can view calls in their queue and choose which to attend. Some systems also offer call groups, which allow multiple agents to share queues and responsibility for incoming calls.

Analytics

Statistics and metrics about your phone system performance and usage can provide insight into queue activity, agent performance, and call quality. Analysis includes reports, graphs, tables, charts, and data that can be sorted by specific historical periods.

Call Recording

Call recording allows you to record calls for storage, sharing and review. You can choose between automatic recording, where all calls are recorded, and on-demand recording, where only specific calls are recorded.

Transcription

Transcription, where artificial intelligence systems convert the audio of phone calls or voicemails into text or closed captions, allows these systems to identify customer sentiment, compile call summaries and offer training to live agents.

Call Management Features

Call control features, called ACD or call routing, allow you to configure your phone system to route incoming calls to specific agents according to your defined rules. (This feature is similar to our previous example, self-service IVR and skills-based routing.)

Mobile Compatibility

A VoIP phone system must be compatible with mobile devices, desktop computers and browsers. Typically, most VoIP features (such as analytics, call management, team chat, and even video conferencing) are available on all devices, including mobile platforms such as iOS and Android.

Integrations

A VoIP phone system must integrate with your company applications. Some VoIP providers, such as RingCentral and Dialpad, integrate with dozens of other apps, allowing you to use their features right inside the other apapp’saiapp’sacend vice versa. Useful CRM integrations include platforms like Salesforce, calendar apps like Google, and collaboration software like Slack.

Collaboration Tools

In addition to calling, many VoIP providers offer collaboration features that agents can access directly from a system application. These include team chat rooms (which allow users to create threads, share files and images, and assign tasks) and video conferencing (which use collaboration tools such as simultaneous whiteboards, screen sharing, and live polling).

Additional Numbers

VoIP providers usually include a DID number with each user registration. However, they also allow you to purchase more VoIP numbers. You can add numbers with area codes from anywhere in the United States. Some providers even have virtual numbers for different countries around the world.

Video Conferencing

Many VoIP providers offer video conferencing as a means of communication. Agents can join internal team video conferences for collaboration or send invitation links to customers. Each provider supports unique features, time constraints, and collaboration tools for video conferencing participants. Video conferences typically host up to 200 participants, last 24 hours, and support features such as chat and screen sharing.

IVR

An IVR, also called an automated attendant, is a self-service telephone menu that customers can use to communicate with specific agents within their company. Most VoIP providers allow you to create your own IVR menu using a conversation type or custom recorded messages to provide different options, such as “D”al ‘”‘” ‘fofor’S’les” and s” “n.

Key Benefits of Using Business VoIP Phone Service Providers

Key benefits of using business VoIP phone services include scalability, affordability, versatility, compatibility with multiple devices, excellent voice quality, advanced features, remote facilities, and worldwide reach.

Scalability

VoIP virtual phone providers allow you to switch system users in minutes, no matter where they are, without installing new phone jacks or desktop computers. This means that when your company wants to add or remove agents, you can do so with just a few clicks. In contrast, traditional in-house PBX systems require adding new physical phone lines and purchasing new equipment, making getting new users on board more complex.

Virtual phone providers offer subscription pricing plans that are very flexible, allowing you to add and remove features just as quickly. You can also expand your business globally by purchasing VoIP numbers in countries outside of your local area. This scalability is not possible with fixed cable lines. VoIP also supports running multiple small businesses on a single account.

Affordability

VoIP systems are less expensive than traditional landline phone systems because they cost less to install, maintain, and modify. They also have more features and call options per dollar.

Most VoIP pricing plans offer over 50 advanced features, including team chat, video calling, routing, and queuing, even with their most basic subscriptions, which typically cost less than $20 per user per month. These phone plans often include unlimited calls within the U.S. and Canada and do not require the purchase of additional equipment.

Versatility

VoIP phone platforms serve as more than just phone systems. They also provide unified communication services such as team chat, task management, drawing and brainstorming, call centre monitoring, and video collaboration. This allows you to control an entire team of users and business phone numbers worldwide from a single dashboard, making account management much easier.

Quality

Since most VoIP providers and devices support high-fidelity audio codecs, such as G.722 and the Opus codec, they offer a more comprehensive range of frequencies. This results in more precise and more natural sound quality than traditional landline calls.

Business Features

VoIP pricing plans offer several advanced business features. Lower-level plans typically include IVR menus, basic routing and queuing, team chat, video conferencing with up to 100 participants, voicemail transcription, and basic call logs. They also usually give you access to tools like call blocking and caller ID to help you avoid telemarketers.

Mid-level pricing plans add more advanced multi-level IVR menus, collaboration capabilities in team chat channels, call recording, and call centre monitoring (allowing supervisors to listen to and join agents. They also include advanced analytics that provides insights, metrics and key performance indicators (KPIs) on everything from queue activity to call volume to customer satisfaction scores, opening up a range of marketing use cases and customer service.

Higher-end pricing plans typically include file storage, A.I. support, meeting summaries, live agent training, and advanced real-time queue analytics.

Remote Working

A VoIP phone system makes it easy to connect a remote workforce, even one spread across the globe. Although on-premises PBX systems do not allow remote users to accept a company number or area code, multiple users can share the same phone number and even call at the same time, regardless of location. This means agents can use your business phone number from their car, home, coffee shop, or even while on vacation.

Internal VoIP system collaboration tools, especially team chat and video conferencing tools like whiteboards, also allow remote workers to draw, present, and exchange ideas as if they were together in person.

Device Compatibility

While traditional PSTN telephony requires a landline, VoIP users can call and send messages from any Internet-connected device, including computers, tablets, and cell phones. Almost all VoIP phone systems have a softphone feature that allows agents to make online business calls from any device.

Global Accessibility

Many VoIP providers include local and international toll-free numbers, and almost all also have virtual phone numbers with area codes throughout the United States. This means that you can establish a global presence no matter where your business is located. For example, if you do business in China or Italy, you can operate from a local number in one of these countries, creating a more familiar presence for your customers.

Choosing the Right VoIP Company for Your Needs

Choosing a system with the right features, capabilities, and channels is essential to meet your customer requirements and business needs. It will improve customer service, marketing, agent productivity ad, and internal team satisfaction.

The following information will help you decide which service provider is best suited to grow your business.

The Best VoIP Services for Call Centers

Vonage is one of the best VoIP services for call centres because it offers call routing, queuing, analytics, and monitoring features. Vonage also provides ACD, call groups, call recording and a control panel. These features solve the problem of inefficient call centre routing, where customers end up with the wrong agent.

The Best VoIP Services for Virtual PBX

Some of the best virtual PBX phone systems are Ooma and Grasshopper because they offer high-quality audio, unlimited U.S. calling, and voicemail features. Both of these providers also offer call routing, administration, and basic control. Setting up voicemail services can be complicated with many on-premise PBX systems, but the process is easy with Ooma and Grasshopper.

The Best VoIP Services for Law Firms

GoTo Connect is one of the best VoIP providers for law firms because it includes call recording, SMS, voicemail, call transcription, and advanced call analytics with Customer Satisfaction Score (CSAT) and customer sentiment. Law firms need to track and record key details that their clients mention, and the above features support this.

The Best VoIP Services for Hotels

One of the best VoIP providers for hotels, Mitel offers call extensions, detailed call logs, routing, and analytics. These tools help hotel management manage momoniguests’ enamesmessdestinations and costs, effectively routing calls throughout the hotel as needed.

The Best VoIP Services for Hospitals

The best VoIP providers for hospitals, such as RingCentral and 8×8, include extensions, dedicated routes, and detailed call logs. In most cases, hospital phone systems do not require messaging, video conferencing, or collaboration features; They require widespread telephone use. Hospital callers are frustrated when they cannot easily reach the guest they want to get. These routing functions solve this problem.

The Best VoIP Providers for Residential Use

Top residential VoIP providers like Verizon and VOXOX offer high-quality audio, voicemail with transcription, reliable uptime, and unlimited calls within your home area. Residential users typically don’t have collaboration tools or multiple communication channels. Instead, they demand reliable services and high-quality voice messages from these providers.

Types of VoIP Systems

Hosted System

A hosted VoIP system involves a third-party provider that manages your cloud-based phone system off-site. By doing so, your company does not have to monitor the IP PBX equipment or install updates. Instead, your provider runs the VoIP phone system for you. Hosted VoIP systems are best for small businesses due to their highly flexible pricing structure. (All providers on our list host VoIP systems.)

On-Premise System

An on-premises PBX system means you provide your voice-over I.P. service through an IP PBX or SIP trunk installed on your premises. Some businesses find that SIP trunking saves them money in the long run (compared to a hosted VoIP provider). Area systems are best for large businesses because they can use one hardware room to power the entire building.

Managed System

A managed system is a hybrid of a hosted and on-premise VoIP system. Your provider assigns an I.T. and VoIP specialist to configure and manage your local settings and Internet connection. A managed system provides significant flexibility and control over your VoIP network settings while freeing you from maintaining them yourself.

A managed system works best for a large company because you have access to an expert who can fully dedicate his services to solving problems that arise.

Does Switching to VoIP Save Money?

Switching from a traditional PBX to VoIP will save your business money: lower installation and maintenance costs, a remote workforce without personal equipment, easy scalability, and a single company phone bill.

Cordless Costs Less to Setup and Maintain

Fixed systems require a sizeable on-site PBX system, phone booths, and desk phones for each agent, while hosted VoIP systems require none. You can set up a hosted VoIP phone system without buying new hardware.

Users can access all VoIP features, such as calling, messaging, video and routing, using their own computers and mobile devices. Furthermore, your provider takes care of all maintenance and updates.

Remote Workforce Equals Reduced Overhead

VoIP makes it easy to support a remote workforce. You can assign virtual phone numbers to employees, allowing them to make calls, send messages, and handle all business issues remotely.

By using a VoIP-enabled remote workforce, your company saves money on the costs associated with a private office: electricity, plumbing, heating, air conditioning, and more.

No Paying Through the Roof to Move or Expand

VoIP services are flexible, portable and scalable, saving you money and hassle when your business changes locations, adds a new website or adds new users.

If you change offices, your VoIP phone service does not change. Agents can keep their numbers and continue to use the same devices. Adding a new office location simply means acquiring new DID numbers from your VoIP phone company. These can be based on your new office or the area code of your choice. To add new users, you can simply purchase a new subscription with no I.T. installation or configuration required.

One Communications Bill

Instead of managing multiple communication bills, VoIP users pay for only one monthly subscription. This multi-channmultichannelon usually costs less than $30 per user per month.

Calculating the Cost Savings of VoIP

To calculate how much you can save by switching from a landline to VoIP, first add all your communication costs and overhead: devices, maintenance, electricity, monthly phone and texting bills.

Next, decide which pricing plan fits your needs based on the features and channels you plan to use. The following chart will help you compare the costs of a traditional landline versus a VoIP phone system.

*The cost varies by country. For both VoIP and traditional systems, cell phone calls are more expensive than landline calls.

VoIP is the clear winner over traditional PBX when installation, hardware, feature, and call costs are considered. VoIP can save tens of thousands of dollars annually for large businesses.

How Do VoIP Phones Work Compared to Landline Phones?

While landlines use the PSTN to transmit audio over cables, VoIP telephony uses the Internet to send audio data packets.

Landline phones must be connected to the PSTN via cables and jacks, limiting your office usage. After the call, the audio signal is routed through the cable through a series of global switches before reaching the destination.

VoIP audio data is transmitted over the Internet to your company, which then sends the data to the recipient over a cellular network, the Internet, or a landline.

More VoIP Providers We Reviewed

In addition to the ten services lisInternete, we also reviewed the following residential and business VoIP providers:

• Nextiva – Best Internet collaboration platform
• Optimal business. Best for essential call control and three-way conference calling
• Spectrum VoIP. Best for H.D. sound
• CenturyLink Business. Best for identifying and blocking calls
• OnSIP. best for call and queue management

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Connect to Customers and Grow Your Business With VoIP

Compared to traditional PBX phone systems, VoIP benefits your business in almost every way: easy setup, lower monthly costs, scalability, unlimited calls, multiple communication channels, and more.

While many VoIP providers offer exceptional functionality, each has unique features and pricing plans. Consider your business type, call area and use cases and choose the provider that best suits your business needs.

Our picks for the top 10 VoIP companies and service providers are RingCentral, Vonage, Zoom Phone, GoTo Connect, Dialpad, Grasshopper, Ooma Office, Phone by web.com, Vox Direct, and Comcast Business.