SkyTab is a point-of-sale (POS) system that offers a convenient and perfect all-in-one platform solution for food and beverage (F&B) businesses. It comes with state-of-the-art hardware, easy-to-use software interfaces, and extensive POS and customer management capabilities to help you run your business efficiently and provide customers with a great dining experience. If you need a high-end POS system, check out SkyTab.
Pros
- Solid functionality and easy-to-use interface
- Local personal support
- Extensive mobile point of sale features and integrations
Cons
- Own equipment required
- Some additional fees outside of monthly payments
SkyTab
Why Go with SkyTab
If you’re looking for a POS system with solid functionality, state-of-the-art hardware, and plenty of modern tools, SkyTab can meet and exceed your expectations. SkyTab seamlessly integrates with many third-party apps like DoorDash, Uber Eats, Mailchimp and more to streamline your operations. SkyTab provides reports and analytics to help you make better, timely decisions and gives you an overview of the health of your business. Its features compare well with other providers, but its additional and unique features set it apart, adding efficiency to your operations and enhancing your customers’ dining experience.
In the restaurant business, the security and convenience of payment processing are crucial. SkyTab offers contactless payment options as well as credit card solutions through its parent company Shift4, a global financial technology and payments provider. Customers can order online, reserve seats and split checks when it’s time to pay. As for their staff, a tipping option is available and the table management system with a customized layout ensures that their team serves customers well. Overall, SkyTab makes the experience smoother and easier for both customers and staff.
What’s On Offer
SkyTab offers several features to keep your business operations efficient and the user experience great.
- Enter orders and accept payments at the table or even during deliveries with SkyTab Mobile devices
- Integrated online ordering and secure payment processing
- Online booking and waiting list function
- Customer management tools such as loyalty programs and marketing campaigns.
- Submit customer service inquiries and receive alerts for poor dining ratings.
- Real-time information for reporting and analysis
- Seamlessly integrates with third-party business applications for online ordering and shipping, marketing, inventory, accounting and much more.
- Contactless payments using NFC and QR codes
Ease of Use
Getting started with SkyTab is pretty simple. When using the online form, you need to provide your personal information: name, company, phone, email. zip, city and state. A sales representative will then contact you to guide you on how to set up your account, pay for the service and the application documents you need.
The SkyTab hardware includes a basic POS system workstation, a handheld terminal, a specially designed tablet for tableside ordering, and an intuitive kitchen display system with a 22-inch screen. Each of these devices has a beautiful design and is mobile friendly to operate. In addition, the device interfaces are easy to use and the software is very intuitive.
The SkyTab mobile terminal, SkyTab Mobile, not only processes payments and prints receipts, but also allows customers to rate their dining experience and leave feedback about the service. Managers will receive a real-time notification on their phones if a customer’s rating drops below a pre-set standard, enabling them to quickly address any issues.
What’s Unique About SkyTab ?
SkyTab stands out among other POS systems for several reasons.
- Comfortable mobility
Your staff will be able to accept payments at the restaurant table, on the patio, or even outside, such as on the golf course. The SkyTab Mobile has 4G LTE connectivity, which means you can even receive payments on delivery when there’s no WiFi.
- Split checks and easy-to-use tips
With SkyTab, you can easily split checks across the table if customers choose to pay separately. Additionally, the system offers customers four options for tipping servers: use one of three preset amounts or click the Other button to specify a custom tip.
- Administrative support
The InCharge mobile app has real-time information on total sales, staff performance, open tickets and more, allowing managers to have vital information at their fingertips. Additionally, Lighthouse Business Manager (LBM) offers reporting and assistance with online ordering, email marketing, booking management, and more.
Customer Support
SkyTab offers email and phone options for your customer support. When I tried the online form that leads to the email option, I got a response in about 10 minutes. The customer service agent offered to get my personal information so that a member of the SkyTab team near my location could contact me. Local, personal support is a nice touch. Most other POS providers don’t offer this level of service, so that’s something that sets SkyTab apart from the rest.
The Resource Center is also available on the SkyTab website, which offers educational content for traders in the form of on-demand videos, live webinars and more. SkyTab has a blog but only has seven posts so far.
Pricing (Software and Hardware)
SkyTab is available for $29.99 per workstation per month, plus additional monthly fees for accessories such as SkyTab Mobile or a kitchen display system. Your subscription gives you access to the mobile app for analytics and cloud-based POS management and reporting tools.
Onsite installation and company support will be free to get started. SkyTab charges fees for third-party marketplace integrations, though the company says it has negotiated with its partners to keep them as affordable as possible. Payment processing fees range from 3% to 4%.
SkyTab offers a 30-day risk-free trial. If you are not satisfied with the product and its functionality, you can send everything to SkyTab for free.
Contract Terms
The commitment period of the SkyTab agreement is one year and you are expected to use Shift4 as your sole payment processing provider for the duration of the agreement. Either party may terminate the agreement under various circumstances, such as unauthorized or unlawful use and breach of any obligation.
SkyTab offers a lifetime warranty on its equipment, and the company will repair or replace any malfunctions or damage at no cost to you. Shift4 will provide 24/7 technical support. However, you are expected to take good care of the equipment. You will receive free training on how to use the equipment during installation, and then you will be able to access online courses and webinars for your devices.
About Shift4
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payment ecosystems around the world. As a leader in commerce promotion technology, Shift4 processes billions of transactions annually for hundreds of thousands of businesses in nearly every industry.