TouchBistro is a fast, reliable and easy-to-use all-in-one POS system built specifically for restaurants. Packed with all the features needed to streamline operations and increase profit margins, it’s changing the way restaurateurs run their business. TouchBistro operates more than 29,000 restaurants in more than 100 countries and is an award-winning retailer that has been named “Best Retailer for Restaurants” four years in a row.
Pros
- All-in-one iPad POS with payment processing
- Includes custom analytics and reports
- An easy and intuitive system that speeds up staff training.
Cons
- Fewer partner integrations compared to other POS systems
- Less cloud-based technology compared to other POS systems
Here’s Why Successful Businesses Choose TouchBistro
“I’ve been in the food service industry since the invention of the POS and this is the best product I’ve ever worked with.”
– John White, Parsons Street
“Our sales have increased approximately 25% since we implemented TouchBistro. Our inventory tracking has improved significantly with 20% fewer cuts and missing items. We also make fewer mistakes. It’s faster and easier to track, allowing us to significantly improve the customer experience, they added
our sales and track our costs and profits.”
– Leta Malcolm, The Duke Live
“Easy to set up and operate. It’s ready to use and up and running in no time. The reports are great and very helpful when making menu changes and pricing decisions. The cloud portal means I can view the information from anywhere.”
– Barry Vaters, Côte de Boeuf
What’s on Offer
TouchBistro is an exclusive POS for restaurants and service industries. It has special features to suit all types of restaurants, including full service restaurants, fine dining restaurants, quick service, fast casual, cafes and bistros, as well as food trucks, stadiums and food chains. For example, splitting bills at the table in cafes and casual dining, or displaying menus in high-end restaurants. You can even send orders directly to the kitchen while you wait for a table. Everything you need for a paperless customer experience can be done on screen, including on-screen sign-in and email receipts. Inventory features are extensive, including the ability to manage your discounts, stock levels and costs with just a touch of the screen.
Additional tools for a seamless restaurant experience include creating your own screen layout and personalized kitchen receipts and customer checks. You can also set up global and local printers so you can print orders and receipts remotely from your iPad using WiFi or Bluetooth.
TouchBistro has a long list of features included, including:
- Follow recipes based on menu items
- Determine the cost of food at the ingredient level.
- Automatically notify staff of inventory levels
- Report inventory levels of all menu items to place purchase orders.
- Inventory reports for diverse and detailed menu items and ingredients.
- Customizable inventory countdown warning prompts and list menu options
- Manage an unlimited number of components, unit measurements, wholesale costs and retail prices.
- Instantly mark any menu item as consumed, disabling it for all servers in real-time
- Simple inventory reports to identify non-residential or low inventory
TouchBistro Reservations
A complete guest and reservation management platform to help you personalize each guest’s experience while managing operations easily and seamlessly.
- Never miss a table
- Offer each guest a personalized experience
- Apply the knowledge to boost your results
More Reasons to Choose TouchBistro
TouchBistro doesn’t offer a wide range of third-party app integrations, but the ones available add an extra touch to the entire POS package. This includes:
- 7 shifts
- fast books
- Xero:
- soon
- Avero
- ItsaCheckmate:
- Wisk.ai:
- market man
Because of this hardware requirement, TouchBistro takes a slightly different approach to setup, including offering customized hardware packages to fit your business. Of course, you don’t have to buy their packages. If you already have an Apple device, you can use it or buy your own.
TouchBistro recently launched three new products, including TouchBistro Online Ordering Integration, TouchBistro Digital Menu Board and TouchBistro Loyalty, all aimed at providing a great customer service experience.
Who Uses TouchBistro
TouchBistro primarily caters to food service businesses and is a master of its craft. With unique features such as table ordering, on-demand reporting, visual menus, layout design, color-coded menu items, and more, TouchBistro can be the perfect choice for any type of food establishment, including full-service restaurants. , elegant restaurants. and family style. , multi-occupancy establishments, quick service, fast casual, coffee shops and bistros, bars and clubs, breweries and food trucks.
Ease of Use
TouchBistro has powerful analytics and reporting to help you manage your business. See your daily sales reports at a glance and monitor sales and staff from your personal cloud. For restaurant operations, an interface that is easy to use is absolutely necessary to be able to change tables quickly. TouchBistro’s iPad interface is just that: a well-crafted, easy-to-navigate menu system that’s attractive and designed with a new color scheme. The simplicity of the design, along with visual menu elements, makes navigation easy, so it can act as both a digital menu and a POS system. Customer feedback shows that there is a huge amount of customization available with TouchBistro, and yet it’s not at all overwhelming to use and takes very little time to master. A 30-day free trial is a great way to determine if TouchBistro is the right choice for your business.
The only downside to a customizable menu like this is that it has to be customized and adjusted manually when you set it up. It is not difficult to do, but it is time consuming. Other cloud-based POS systems allow you to upload a file containing menu items and products, complete with photos. This can be laborious at first, but luckily it’s not something you’ll have to do more than once.
Hybrid Reliability
The benefit of a hybrid POS solution is that it works both online and offline, with the convenience and reliability of the cloud, knowing you’re not tied to an internet connection.
What’s Unique About TouchBistro?
TouchBistro knows that it takes hard work and heart to succeed in the restaurant industry. They understand this and are ready to help. TouchBistro helps thousands of restaurateurs around the world run a better business and makes restaurant management easier.
TouchBistro provides software, hardware, payment processing, training, installation, support and much more. TouchBistro is the ultimate all-in-one POS and payment solution for restaurants of all sizes and types.
Design is a sticking point for many business owners, as customer reviews show that most people rave about how attractive and simple the platform is. It is intuitive, modern and easy to use. You’ll find that even the least tech-savvy employees will be able to navigate the menus without much difficulty. Customers really appreciate TouchBistro’s affordability. Within the POS industry, this platform is quite profitable, despite the need to purchase equipment. Small businesses with a single terminal benefit the most because they don’t necessarily need any kind of server to communicate between multiple stations or tablets.
TouchBistro is fantastic at everything it does. manage customer experience and keep business running 24/7. The biggest complaint is the lack of cloud-based functionality. Maintaining a local server can be a headache, especially if you’re not tech-savvy.
Customer Support
TouchBistro’s customer service is among the best in the industry and won a Silver Stevie Customer Service Award in 2015 and 2016.
TouchBistro has an incredible amount of resources on their website. These include installation guides, step-by-step tutorials, and video tutorials. It also has articles on everything you need to use POS, including reporting, analytics, and hardware. It categorizes its user guides into administrators, managers, and staff to make it easier to find what you’re looking for and train other users.
As for getting in touch, you can email support directly or use the dedicated phone number. Beyond the available resources, TouchBistro provides 24/7 customer support regardless of the level of service you subscribe to (standard or professional subscribers). That service is available through several channels, including phone or email. You can also try contacting the company via social media for general help and feedback on issues.
Pricing (Software and Hardware)
Pricing transparency is always attractive when it comes to business services, and TouchBistro has four distinct pricing plans on its website.
- Offers only 1 license for a monthly fee of $69 ($109/month including hardware);
- Double Deals 2 for $129/month ($229/month including hardware);
- Team offers coverage for 3 to 5 licenses and costs $249/month ($389/month including hardware); and:
- Unlimited, designed for large businesses, offers as many licenses as you want for $399 per month ($579 per month including hardware).
A 30-day free trial is also available.
In terms of payment processing, TouchBistroPayments, powered by Chase, is available for US customers; offering transparent prices. With its payment platform, you get your POS software, hardware and integrated payments from the same provider, which means faster, easier and more secure payments.
TouchBistro also supports all major payment gateways (see below) and is set up for EMV, meaning it can accept chip cards.
There are many input options for payment processing, and you can choose the one that best suits your business. One thing is important to note about the operation of the TouchBistro system. You do not need to have a wireless internet connection to use or operate the POS system. However, a wireless connection is required to connect to your gateway to process payments. If you lose your Internet connection and are unable to restore it or create a temporary hotspot, you will not be able to process customer credit cards.
Contract Terms
TouchBistro offers monthly pricing so you don’t have to worry about being locked into a long-term contract. Some of the payment processors they work with may have their own terms and conditions, so be sure to choose carefully so you don’t pay unwanted extra payment processing fees.
Bottom Line
TouchBistro is an excellent POS and payment solution for restaurants of all sizes and types. It’s beautifully designed, easy to learn, with great customer-facing products (like online ordering, loyalty, kiosk, digital menu boards, and consumer-facing display) as well as great back-end features (like reporting and analytics, accounting). , people management, kitchen demonstrations, etc.) with an award-winning support team based in North America. TouchBistro continues to continuously improve with new features, products and integrations to enhance the core POS product.