Vonage is a leading VoIP service provider, offering solutions for businesses of all shapes and sizes. Their cheapest plan starts at $19.99 per user, although volume discounts are available and all plans are highly scalable. Vonage stands out for its attractive mobile interface, superior functionality, and integration with third-party CRM and other platforms. Live support is a bit limited, but the self-help resources are great.
Vonage at a Glance
Features
IVR, 3rd party integrations, sentiment analysis, spam/bot/fraud prevention and programmable solutions
Uptime
99.999%
Integrations
Integration of 26 links.
Support
Phone support Monday to Saturday, live chat and email
Analytical Tools
Various advanced analytical tools
Vonage Pros & Cons
PROS
- Highly scalable
- Engaging mobile apps
- Great CRM integrations
CONS
- There is no trial or free trial version
- Limited live support
Features Available with Vonage Business VoIP
Vonage is missing some small features in its cheaper plans, but offers many features with its Premium and Advanced subscriptions.
Vonage Meetings
All Vonage VoIP plans have access to Vonage Meetings video conferencing software. It is a great tool that allows for great meetings between team members. You can send invitations to guests if necessary and there are tools for screen sharing and recording meetings.
Integrated Admin Tools
There is also an advanced administration portal that is particularly useful for larger companies. It allows you to manage all aspects of your phone system from a central hub which should simplify overall operations. Additionally, its administration portal allows you to control access permissions while displaying real-time activity related to your account.
Business Inbox
Vonage Business Inbox is a standalone add-on that will cost you $9.99 per month, but it’s worth considering. It allows you to collect SMS, MMS and Facebook Messenger conversations in one inbox so you can manage and respond to them efficiently.
Voicemail to Email
Voicemail to Email The MP3 recording will also be sent as an attachment, allowing you to listen to and/or save it upon request.
Call Recording
Vonage offers great call recording options. You can set the app to record all calls or you can use on-demand call recording and save the most important ones. You can also log incoming and outgoing business calls based on custom rules that you define.
Vonage Security and Reliability
Vonage claims to have “implemented a number of security measures” to protect customer data. Without listing the exact measurements it uses, it shows compliance and certification from various bodies, including HITRUST, ISO 27001, PCI-DSS, and SOC. It also complies with GDPR regulations.
Vonage Integrations
Vonage offers 20 integrations with various CRM and business applications. Business apps, including Microsoft Teams and Surfly, are available with all plans. However, to access the CRM integrations, you will need to upgrade to one of 2 premium plans including Bullhorn, G-Suite, Hubspot, Office 365, Salesforce, Sugar CRM, ZenDesk, Zoho, and more.
Some Vonage integrations are free, but most require an additional monthly fee. Connecting your apps to Vonage is a simple process and no specialized technology skills are required. Plus, many of the integrations are customizable.
Vonage App
Vonage has a highly functional mobile app for iOS and Android devices. It offers full text, voice, and video calling, as well as team messaging, call forwarding, and several other tools. You can also sync accounts across multiple devices.
Vonage Customer Support
Vonage offers 20 integrations with various CRM and business applications. Business apps, including Microsoft Teams and Surfly, are available with all plans. However, to access the CRM integrations, you will need to upgrade to one of 2 premium plans including Bullhorn, G-Suite, Hubspot, Office 365, Salesforce, Sugar CRM, ZenDesk, Zoho, and more.
Some Vonage integrations are free, but most require an additional monthly fee. Connecting your apps to Vonage is a simple process and no specialized technology skills are required. Plus, many of the integrations are customizable.
Vonage App
Vonage has a highly functional mobile app for iOS and Android devices. Occurred
Pricing & Special Offers
Vonage offers three Unified Communications plans, with prices ranging from $19.99 per month to $39.99 per user. The price per user drops as you add more users, and all plans with more than 100 users have a special price.
The cheapest mobile plan starts at $19.99 per user per month and includes unlimited texting and calling, as well as access to the Vonage App Center. The Premium plan (starting at $29.99 per month) adds CRM integrations and a multi-level auto attendant, and the Advanced subscription (starting at $39.99 per month) adds call recording and visual voicemail.
Hardware phones and other products can be purchased through the Vonage website. There are several add-ons available at checkout, including toll-free numbers ($49.99 per month), voicemail transcription ($4.99 per month), and a call queuing tool ($14.99 per month). You can also purchase premium support services if necessary.
Vonage vs RingCentral
RingCentral is another top VoIP service provider and, like Vonage, has options for businesses of all sizes. RingCentral is a little more expensive, but it has hundreds of integrations compared to Vonage’s 20, and its 24/7 support is excellent. RingCentral is also very transparent about its security practices, which are some of the best we’ve seen before.
Vonage vs Ooma Office
Ooma Office is a little more expensive than Vonage, but offers much more advanced features. First of all, it is compatible with analog phones (with additional equipment) and has an excellent IVR system. Ooma Office also has a 30-day free trial, which Vonage lacks.
Vonage vs Grasshopper
Grasshopper is a very affordable VoIP service provider, ideal for small and medium-sized businesses. It has a convenient free trial and an easy-to-use mobile app, but some features are a bit limited. For example, Grasshopper doesn’t offer integrations or video conferencing features, two things Vonage excels at.
Bottom line
Vonage is a highly rated VoIP service provider and it’s easy to see why. It’s relatively affordable compared to the competition, offers a number of useful features, and comes with an easy-to-use interface and mobile app. While some aspects of live support are a bit limited, there is a comprehensive help center with helpful guides, tutorials, FAQs, and other resources.
Some of Vonage’s standout features include its Business Inbox, Vonage Meetings video conferencing tool, and voicemail email tool. While full details of its security practices are not available on its website, Vonage has certifications from several prominent organizations and is GDPR compliant.
The bad thing is that there is no free trial or way to try the platform without a premium subscription. But if you’re looking for a scalable VoIP solution or a decent phone company, Vonage is definitely worth considering.